The most common questions will be answered here


Q:

The app behaves strange while all worked before

A:

Reset your device and phone


Q:

Often it takes a long time before my app shows up on the display

A:

This is most likely because your tracker is syncing with your phone app. Just wait a moment. You can consider switching all day sync off in your Fitbit© phone app. Also, some apps acquire data from the web before even starting. If your BT connection is lost you can try later.


Q:

I have changed settings for my app, but when I load the app again, they are lost.

A:

This happens when you have deleted that app or changed your clockface in between. In later versions of the app/firmware this might change.


Q:

The app states there is a problem with the connection between the watch and the phone

A:

Your BT (Bluetooth) connection is probably lost while you are using an app that is still in its trial period. This will be solved when BT connection is restored. Just wait.


Q:

The app says I need to go throught the purchase process again while I already paid for it????

A:

Just start the payment procedure and click "Already purchased?". You will be asked for the email address used when purchasing and you will not have to pay again.


Q:

I have a code on the screen of my watch for payment. When I go to kzl.io/code and enter the code the system does not recognize the code?

A:

The code shown on your device is only valid for one hour (give or take). Restart the app/watchface and a new code will show up.